Refund & Return Policy

At RuciNova, we’re committed to enhancing your daily routines with quality neck and posture support products. We recommend using our products for at least 14 days to experience full results. If after that period you are not satisfied and it is within 60 days of your order, please contact us via our Contact Us page to initiate a return.

Cancellation Policy
Requests must be made within 24 hours of placing your order. After this window, orders may be in processing and cannot be changed. Approved cancellations will be refunded within 7 business days.

60-Day Money-Back Guarantee
We’re confident in our product effectiveness. If you are unsatisfied after 14 days of use and it is within 60 days of purchase, you may request a return. Shipping fees (if applicable) are non-refundable.

Submit your request through our Contact Us page and include your Order Number or your name and email used at checkout. Our team will walk you through the process.

Damaged Items
Products are considered damaged if defective or physically broken. Minor packaging imperfections that do not affect product performance are not considered damage.