Shipping Policy

At RuciNova, we’re pleased to offer FREE shipping on all orders to enhance your shopping experience!

Order Processing Times
Once your order is placed, please allow 1–3 business days for processing and dispatch. “Dispatched” means your order has been handed over to our shipping carrier and is en route to your address. During peak times and holidays, processing may extend up to 7 business days.

Estimated Shipping Times
Delivery times depend on your location and start after your order has been dispatched. Estimated transit times:

  • US: 15–20 business days
  • UK: 17–25 business days
  • Australia: 15–24 business days
  • Canada: 14–20 business days
  • Worldwide: 20–30 business days

During peak periods and holidays, shipping carriers may face delays outside of our control. International orders may also encounter customs delays.

Order Changes & Accurate Shipping Details
It is essential to provide complete and accurate shipping details at checkout. Incomplete information may result in delays or cancellations. If our system detects an address issue, our support team will reach out within 3 business days. If we do not receive a response, we reserve the right to cancel the order.

To make changes, please contact us via our Contact Us page within 24 hours of placing your order. After this period, we cannot guarantee modifications.

Delayed Delivery
While RuciNova strives for prompt delivery, delays may occur due to shipping carrier disruptions, weather, or transit issues. We will assist you and work with the courier to resolve any problems and provide updates.

Processing delays due to product availability, address issues, or payment complications will be communicated to you. RuciNova is not liable for delays caused by external factors and cannot guarantee exact delivery dates.

Lost or Stolen Packages
Once a package has shipped, we rely on trusted carriers to complete delivery. If your order is lost or stolen, please contact us via our Contact Us page and also reach out to the courier to file a claim. We will assist you in tracking or replacing the order when possible.

Shipping Policy Changes
RuciNova reserves the right to modify this Shipping Policy at any time. Continued use of our website and purchase of our products constitutes acceptance of these terms.