Orders are processed in 1-3 business days, or up to 7 during peak periods. After dispatch, typical transit times are 15-20 business days to the United States, 14-20 to Canada, 15-24 to Australia, 17-25 to the United Kingdom, and 20-30 elsewhere. Shipping is free worldwide with no minimum order, and tracking is emailed as soon as your parcel is on its way. Customs handling can add time on international orders.

No. The pillow is USB-powered and the cable is included, so it draws power while you use it. There is no internal battery, which means it is not cordless - plan to use it within reach of a USB socket, laptop or power bank. It weighs under 1.5 lbs, so it travels easily.

Give it at least 14 days of regular use, then decide. If you are not satisfied within 90 days of your order, contact us through our Contact Us page with your order number and we will guide you through the return. Shipping fees, where they apply, are not refundable. Cancellations need to reach us within 24 hours of ordering, before the parcel enters processing.

It is designed for general adult use, 15 minutes a day. Please speak to your doctor first if you are pregnant, have an implanted medical device such as a pacemaker, have had neck or spinal surgery, or are being treated for a neck or spine condition. Stop using it and seek advice if you feel pain, numbness or dizziness. It is a wellness and relaxation device, not a medical treatment, and it is not intended for children.